FAQs
Frequently Asked Questions
Q: What do you charge?
A: Scalers/Curettes are $1 per end.
Q: What is your turn around time?
A: Our goal is to complete the instruments same day as arrival or next day. This lowers the turn around around time so instruments are returned faster.
Q: How do I mail in my instruments?
A: You ship to us in a well-padded box, along with necessary order form and service agreement. We return to you in the same box, and return shipping is added to invoice. Payment is due prior to return shipping.
Q: Do the instruments need to be sterilized before sending out?
A: Yes, for everyone's safety, instruments must be sterilized and pounched prior to being sent out. Instruments will also need to be sterilized by your office when returned.
Q: Is on-site sharpening available?
A: Yes! All of Lake County, IL; Northern Cook County, IL; Eastern McHenry County, IL; and Southern Kenosha County, WI are available for on-site sharpening service. ***Some areas require additional fee for travel.
Q: What do you use to sharpen the instruments?
A: We use a ceramic stone and sharpen carefully by hand.
Q: Do you offer re-tipping?
A: Sorry, re-tipping is not available.
Q: What brands of dental hygiene instruments do you sharpen?
A: We sharpen all brands of scalers and currettes.
Q: When do I pay for services?
A: Instruments will not be mailed out until payment has been made. In person delivery will be done with either payment at delivery or prior to delivery. On-site sharpening will be required to pay on the spot.